One of the most important pieces of the medical billing process is understanding the patients benefits. Insurance companies publicize that patient’s benefit information can all be found using their online tools. In our experience, the information found online is minimal, and is often incorrect. ABP makes it a point to call to obtain benefits whenever possible, so that we can obtain enough information for our providers so that they can educate their patients on any deductibles and copayments, any visit limits, and any diagnosis exclusions. This makes the whole process much smoother for everyone involved.